CIPRO GROUP OF COMPANIES
RETURN, REFUND, AND LIMITED WARRANTY POLICY
Effective Date: [July 10, 2025]
This Return, Refund, and Limited Warranty Policy (“Policy”) governs the rights and obligations of any customer (“Customer” or “You”) purchasing products and services from Cipro and its affiliates and/or associated companies, including but not limited to Cipro Contractors, Near East Sheds, Edge Construction Services, and Elgon Cabinets (collectively, the “Company,” “We,” or “Us”). By placing an order, You accept and agree to be bound by this Policy in its entirety.
1. DEFINITIONS
1.1 Standard Products: Products offered for sale in standard sizes, designs, or finishes, including in-stock kitchen cabinetry and prefabricated sheds not built to unique specifications.
1.2 Custom Products: Any product manufactured or modified according to Customer’s unique specifications, dimensions, materials, or finishes, including but not limited to custom sheds and bespoke cabinetry.
1.3 Defect: A material flaw in workmanship or materials that renders a product unfit for its intended residential use, as reasonably determined by the Company.
2. INSPECTION AND DELIVERY OBLIGATIONS
2.1 Inspection Required: Customer is obligated to inspect all products immediately upon delivery. Any visible shipping damage, shortage, or discrepancy must be clearly noted on the carrier’s delivery receipt at the time of delivery. Customer must notify the Company in writing of any such issue within five (5) calendar days of delivery, accompanied by dated photographic evidence.
2.2 Refused Delivery: If damage is evident and delivery is refused, Customer must notify the Company within twenty-four (24) hours of refusal. Failure to comply with these inspection requirements may result in denial of any damage claim.
3. RETURNS
3.1 Eligibility
(a) Standard Products may be returned within thirty (30) calendar days from the date of delivery if the product is unused, uninstalled, unmodified, undamaged, and returned in original packaging with all hardware, manuals, and accessories intact.
(b) Custom Products are non-returnable and non-refundable except where a valid Defect or documented shipping damage exists.
3.2 Condition of Returned Products: Returned Standard Products must be in new, resalable condition. Products showing signs of installation, alteration, damage, or missing components are ineligible for return.
3.3 Return Merchandise Authorization (RMA): No return will be accepted without a valid, written RMA issued by the Company. Unauthorized returns may be refused or returned to the Customer at the Customer’s expense.
3.4 How to Obtain an RMA: To request an RMA, Customer must contact the Company at:
Email: info@ciprollc@gmail.com
Phone: (206) 679-9459
Business Hours: Monday–Friday, 9:00 AM to 5:00 PM Pacific Time
Customer must provide the original order number, proof of purchase, a clear description of the issue, and supporting photographs if applicable.
3.5 Return Shipping Costs: Unless the return is due to a verified Defect or Company error, Customer is solely responsible for safe and insured return shipping to the address designated in the RMA instructions.
3.6 Restocking Fee: All eligible Standard Product returns not due to a Defect or Company error are subject to a fifteen percent (15%) restocking fee, deducted from any refund due.
4. REFUNDS
4.1 Condition for Refund: All returned products are subject to inspection and must be received in as-new condition. Refunds may be reduced or denied if products are damaged, incomplete, modified, or improperly packaged.
4.2 Refund Method: Approved refunds shall be processed to the original payment method within seven (7) to ten (10) business days following written confirmation of acceptance by the Company.
4.3 Original Delivery Charges: Outbound shipping costs paid at the time of sale are non-refundable except in the event of verified Company error or approved Defect claim.
5. EXCHANGES
5.1 In cases of verified Defect or damage documented upon delivery, the Company shall, at its sole discretion, repair the item, replace it with an identical or substantially similar product, or issue a refund if repair or replacement is impractical.
5.2 Customer agrees to cooperate with any reasonable request by the Company to facilitate the return, inspection, or exchange of defective or damaged items.
6. ORDER CANCELLATIONS
6.1 Orders for Standard Products may be canceled without penalty if written notice is received by the Company within twenty-four (24) hours of order confirmation.
6.2 Orders for Custom Products may not be canceled once materials have been procured or production has commenced. Any cancellation request received thereafter shall be denied.
7. LIMITED WARRANTY
7.1 Warranty Coverage: The Company warrants its products to be free from Defects in material and workmanship for a period of one (1) year from the date of delivery when used under normal residential conditions.
7.2 Warranty Exclusions: This limited warranty does not cover:
(a) Normal wear and tear, scratches, dents, discoloration, or fading due to sunlight or moisture;
(b) Damage resulting from improper installation, misuse, abuse, alteration, neglect, or accidents;
(c) Damage caused by third-party installers, service providers, or shipping providers where inspection duties were not fulfilled by Customer;
(d) Damage resulting from acts of nature or force majeure.
7.3 How to Make a Claim: Warranty claims must be submitted in writing during the warranty period, with proof of purchase, a detailed description of the alleged Defect, and photographic documentation. The Company may request an inspection or return of the product for verification.
7.4 Sole Remedy: The Company’s sole obligation under this warranty shall be, at its option, to repair, replace, or refund the purchase price of any product confirmed to be defective.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, consequential, incidental, or punitive damages arising out of any product purchase, Defect, delay, or failure. Customer’s sole remedy shall be strictly limited to the remedies stated herein.
9. GOVERNING LAW AND VENUE
This Policy, and any claim or dispute arising from it, shall be governed by and construed in accordance with the laws of the State of Washington. Customer irrevocably agrees that the courts of King County, Washington shall have exclusive jurisdiction over any dispute or claim arising under this Policy.
10. CUSTOMER SERVICE
All notices, claims, or questions shall be directed to:
Cipro Group of Companies
2361 S 200th St., Seattle, WA 98198
Email: info@ciprocontractors.com
Phone: (206) 679-9459
Business Hours: Monday–Friday, 9:00 AM to 5:00 PM Pacific Time
ACCEPTANCE
By placing an order with the Company, Customer acknowledges having read, understood, and agreed to the terms of this Policy without reservation.
CIPRO GROUP OF COMPANIES
Cipro Contractors | Near East Sheds | Edge Construction Services | Elgon Cabinets
